Last Updated: February 9, 2026
Governing Law and Jurisdiction
These Terms are governed by the laws of the Commonwealth of Kentucky, United States. Any dispute arising out of or related to these Terms or the Services will be resolved exclusively in the state or federal courts located in or serving Hardin County, Kentucky.
By accessing or using the southeastk9s.com website (“Website”) and any related services, programs, or products (collectively, “Services”) provided by Southeast K9s, LLC (“Southeast K9s,” “we,” “us,” or “our”), you agree to be bound by these Terms. If you do not agree, you must not use the Website or Services.
If you are using the Website or Services on behalf of a business or other entity, you represent and warrant that you have authority to bind that entity to these Terms.
Southeast K9s provides canine behavior consulting, training, and education. Behavior and training plans are designed to support both immediate behavior goals and long-term well-being, including nutrition, health, physical environment, behavioral interactions, and emotional state.
Terms of Service & Disclaimer
1. Nature and Scope of Services
1.1 What We Provide
Behavior consultations and assessments
Private training sessions (in-person or virtual)
Customized behavior and training plans
Group classes, workshops, or seminars
Educational materials and follow-up support
Our Services do not include veterinary or medical care. You are solely responsible for seeking and following appropriate veterinary and medical advice for your dog and for any human health concerns.
Because behavior is influenced by many factors—including genetics, health, history, environment, and caregiver follow-through—we do not guarantee specific outcomes or results. We will make reasonable efforts to provide professional, humane, and evidence-informed guidance, but you understand that outcomes may vary.
We prioritize science-based, humane practices and focus on non-aversive and positive-reinforcement-based procedures.
When new safety or management tools are introduced, we use gradual conditioning to minimize fear, anxiety, or discomfort.
1.2 What We Do Not Provide
Veterinary diagnosis, treatment, or prescribing medications
Human medical, psychological, or psychiatric services
Legal or financial advice
Emergency or on-call crisis response services
1.3 No Guarantees
2. Professional Standards and Training Methods
2.1 Humane, Non-Aversive Approach
We will not intentionally use methods that rely on:
Fear, pain, or distress
Positive-punishment-based strategies
Intentional deprivation of food, water, or social interaction
Tools or equipment designed to cause, or that functionally result in causing, fear, pain, or startle (e.g., devices whose primary function is to shock or cause discomfort)
Behavior plans are designed to be responsive and adaptive. We adjust plans based on your dog’s feedback and subjective experience, not just visible behavior.
If you are already using aversive tools or methods, we may work with you under a harm-reduction approach, provided we do not introduce or recommend those tools ourselves. Our goal is to help you transition to effective, humane alternatives that prioritize your dog’s well-being while maintaining a collaborative relationship that supports lasting change.
2.2 Animal Well-Being and Choice
By using our Services, you agree that you will:
Support your dog’s nutrition, health, environment, social interactions, and emotional state
Minimize exposure to fear-inducing or toxic stressors
Offer your dog appropriate choice, control, and agency whenever it is safe and reasonable to do so (e.g., allowing breaks, offering preferred reinforcers, observing consent and withdrawal signals)
2.3 Working With Existing Aversive Tools
3. Client Responsibilities
You agree to:
Provide full and accurate information about your dog’s history, including health, medications, bites, aggression, fear, anxiety, and significant incidents
Ensure your dog has had a veterinary examination within the last 12 months or schedule one promptly if recommended for behavior concerns
Inform us of any new or ongoing medical concerns, pain, or changes in health that could affect behavior
Follow safety and management instructions (e.g., use of muzzles, leashes, barriers, and handling protocols)
Implement training and behavior plans between sessions to the best of your ability
You understand that progress depends heavily on your participation, environment, and consistency, and that failure to follow recommendations may limit results and increase risk.
Working with animals carries inherent risks, including bites, scratches, falls, property damage, and emotional distress. We will take reasonable care and use professional judgment, but cannot control your dog’s behavior outside our direct handling or your implementation of plans.
You are responsible for providing a reasonably safe, clean environment for sessions and supervising any minors present.
4. Assumption of Risk and Responsibility for Your Dog
By using the Services, you:
Understand and voluntarily assume all risks associated with training and behavior work for yourself, your dog, and anyone you invite to participate
Accept that you are legally and financially responsible for your dog’s behavior at all times, including any injuries or damage your dog causes to people, animals, or property
Agree to maintain appropriate insurance coverage (e.g., homeowner’s, renter’s, or other liability insurance) as required by your circumstances
5. Limitations of Liability
5.1 Disclaimer of Warranties
The Website and Services are provided on an “as is” and “as available” basis. We make no warranties or representations, express or implied, including but not limited to:
Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or completeness of information
We do not warrant that the Website or Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
5.2 Limitation of Liability
To the maximum extent permitted by law:
We are not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost data, or loss of goodwill
We are not liable for injuries or damages caused by your dog, or resulting from your failure to follow recommendations or disclose relevant information
Our total aggregate liability for any claim arising out of or related to the Website or Services will not exceed the greater of:
The total amount you paid to us for Services in the 12 months preceding the claim, or
$500
5.3 Exceptions and Fairness
Nothing in these Terms excludes or limits our liability for:
Death or personal injury directly caused by our gross negligence or intentional misconduct
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under applicable law
These limitations are intended to fairly allocate risk, recognizing the unpredictability of animal behavior and the fact that outcomes depend heavily on factors outside our direct control.
6. Fees, Payment, Cancellations, and Refunds
6.1 Fees and Payment
Current fees are communicated at the time of booking or in your service agreement
Payment is due at booking or by the start of your first session, unless otherwise agreed in writing
Packages must typically be used within six (6) months of purchase, unless extended due to illness, emergency, or other extenuating circumstances
6.2 Cancellations and Rescheduling (Client)
24+ hours’ notice: Cancel or reschedule with no fee
12–24 hours’ notice: One reschedule permitted; up to 50% of the session fee may be charged
Less than 12 hours’ notice or arrival over 15 minutes late: Session may be treated as a missed appointment and charged up to 100%
6.3 No-Shows
No-shows are normally charged at 100% of the session fee
Two or more no-shows within a 90-day period may lead to suspension or termination of Services
6.4 Cancellations by Southeast K9s
If we must cancel due to illness, emergency, or unforeseen circumstances:
We will notify you as soon as reasonably possible
We will offer a rescheduled session at no additional charge
If rescheduling is not possible within a reasonable period (typically 30 days), you may request a refund for unused prepaid sessions
6.5 Refunds for Unused Sessions
Completed sessions are non-refundable
Pro-rated refunds for unused sessions may be requested with at least 7 days’ written notice and no violation of these Terms
Refunds are calculated by charging completed sessions at the standard single-session rate and refunding the remaining balance, minus up to a 10% administrative fee. Credits may be offered instead if preferred.
6.6 Disputing Charges
Contact us in writing at info@southeastk9s.com within 30 days of the charge and include your name, service date(s), amount charged, and a description of the issue. We will review and respond within 14 business days.
7. Termination of Services
7.1 Termination by You
You may terminate Services at any time by contacting us in writing. Refunds for unused sessions, if any, will follow Section 6.5.
7.2 Termination or Suspension by Southeast K9s
We may suspend or terminate Services if:
Your dog presents an unreasonable safety risk and required measures are refused
You repeatedly fail to follow safety or management instructions
You engage in abusive, threatening, or harassing behavior
You have repeated no-shows or chronic late cancellations
You fail to pay fees when due
You knowingly misrepresent your dog’s history
Unused sessions may not be refunded if termination is due to safety risk or non-compliance, except at our discretion.
8. Confidentiality and Privacy
8.1 Confidentiality
We keep client and case information confidential and will not share identifying details without consent, except when required by law, necessary to protect safety, or needed for professional collaboration.
8.2 Data We Collect and Use
Contact details
Dog details
Session notes and behavior plans
Scheduling and payment records
Communications
8.3 Data Retention
Records are generally retained for three (3) years after your last interaction, or longer if legally required.
8.4 Your Data Rights
You may request access, correction, deletion (where permitted), or opt out of marketing communications by contacting info@southeastk9s.com.
9. Use of Materials and Intellectual Property
All materials provided are our intellectual property for personal, noncommercial use only. Reproduction or resale without permission is prohibited.
Authorized photos, videos, or testimonials remain your property but grant us a non-exclusive license for educational or marketing use. Permission may be withdrawn for future use.
10. Professional Conduct and Non-Discrimination
We commit to professionalism, respect, truthful representation, and non-discrimination across all protected characteristics.
11. Dispute Resolution
Before legal action, you agree to contact us in writing and allow 30 days for good-faith resolution. Unresolved disputes may proceed in the courts identified above.
12. Changes to These Terms
We may update these Terms from time to time. Continued use constitutes acceptance. If you do not agree, you must stop using Services and may request a pro-rated refund for unused sessions.
13. Contact Information
Southeast K9s, LLC
Email: info@southeastk9s.com
Phone: [Your phone number]
Address: [Your business address, if applicable]